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Privacy Policy

We collect and handle your account data, payment information, and device details to run your OKBT account and process bKash, Nagad, and Rocket transactions. This policy explains what we collect, how we use it, and the controls you have over your information.

Account data protectionPayment information handlingUser control and accessClear data practicesBangladesh-focused service
OKBT Privacy Policy
PRIVACY CONTACT

Reach Us About Your Data

If you want to review, update, or delete your account information, our support team can help. Use live chat for quick questions, email for detailed requests, or check the FAQ section for common data-related queries. Response times vary by channel, with live chat typically faster during peak hours.

Team online

Live Chat

Open the chat icon in the bottom corner of any page. Ask about your data, request account information updates, or clarify what we collect. Support staff respond in real time and can escalate privacy requests to the data team.

Email Support

Send detailed privacy requests or data deletion inquiries to our support email. Include your registered mobile number and account email so we can verify your identity. Expect a reply within one to two business days for most requests.

FAQ Section

Browse answers to common privacy questions in the FAQ below. Topics include cookie usage, payment data storage, account closure, and how to opt out of marketing messages. Most routine questions are covered there before you need to contact us.

DATA HANDLING

How We Protect Your Information

We encrypt payment data when you deposit through bKash, Nagad, or Rocket, and we store only the minimum details needed to process withdrawals and verify transactions. Account passwords are hashed so even our staff cannot read them. Session logs help us detect unusual login patterns and block unauthorized access attempts. You can update your contact information, change your password, or close your account anytime through account settings.

Payment Encryption

Deposits and withdrawals through bKash, Nagad, and Rocket are encrypted during transmission. We store transaction IDs and wallet references but not your mobile wallet PIN or full account credentials. Payment providers handle sensitive authentication on their own secure systems.

Cookie Use

We use cookies to keep you logged in, remember your language preference, and analyze site performance. Essential cookies cannot be disabled without affecting account access.

Account Security

Your password is hashed with industry-standard algorithms. We log login times, IP addresses, and device types to detect suspicious activity.

Data Retention

Active accounts remain stored as long as you use the platform. Closed accounts are archived for twelve months to handle any pending disputes or withdrawal requests, then anonymized.

Common Privacy Questions

We collect your mobile number, email address, and payment wallet details for bKash, Nagad, or Rocket. This information verifies your identity, processes deposits and withdrawals, and lets us contact you about account activity or promotions if you opt in.

Yes. Contact our support team through live chat or email and request a copy of your account data. We will verify your identity using your registered mobile number and email, then provide a summary of stored information within a few business days.

We use essential cookies to keep you logged in and remember your settings. Optional tracking cookies analyze site performance and user behavior. You can disable optional cookies through your browser settings, but essential cookies are required for account access and cannot be turned off.

We share transaction details with bKash, Nagad, and Rocket to process your deposits and withdrawals. We do not sell your data to advertisers or marketing companies. Service providers like payment processors and hosting platforms access data only as needed to operate the platform.

Log into your account, go to settings, and toggle off marketing messages. You can also click the unsubscribe link at the bottom of any promotional email. Essential account notifications like withdrawal confirmations and security alerts will still be sent regardless of your marketing preferences.

Closed accounts are archived for twelve months to handle any pending disputes, incomplete withdrawals, or payment-processor requirements. After that period, your account data is anonymized and your personal details are removed. Transaction records may be retained longer if required by payment providers or financial regulations.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.