Reference

How We Handle Your Account and Rights

OKBT operates under a clear policy framework — your account access, data handling, and payment activity through bKash, Nagad, or Rocket are all governed by the terms on this page. Access to our platform depends on your local law and eligible regions in Bangladesh.

Account TermsPrivacy & DataPayment ConditionsEligibility RulesYour Rights
OKBT How We Handle Your Account and Rights
ACCOUNT SECURITY

How We Protect Your Data and Account

Your account security and data handling are built into how OKBT operates day to day — not added as an afterthought. Here is what we do and how you can act on it.

Data Retention

We retain account data for as long as your account is active and for a period after closure as required by applicable policy. You may request a summary of what we hold.

Cookie Use

We use session and functional cookies to keep your account logged in and to remember your payment method preference between bKash, Nagad, and Rocket.

Account Security

Your account is protected by password and OTP verification on login. If you notice unusual activity, contact support immediately to freeze access.

Data Requests

To request a copy of your data, correct inaccurate details, or ask about deletion, contact support with your registered account email and we will process it.

POLICY CONTACT

Reach Us About Legal or Account Queries

If a term is unclear or you need to raise a policy concern, our support team handles account and legal queries directly. Bring your account details and a description of the issue — we'll route it to the right person.

Live Chat Open the chat window from any page in your account dashboard. Available during standard support hours for account and policy questions.
Email Support Send your query to our support address with your registered account details. We aim to respond within one business day.
Help Centre Our help section covers common policy questions, account conditions, and how payment terms apply to bKash, Nagad, and Rocket transactions.

Common Legal and Account Questions

Real questions Bangladesh players ask about how our terms work in practice.

Account access is open to eligible adults in supported regions where local law permits. We verify age on registration and may request further confirmation at any point.

Yes. Access and eligibility depend on your local law and the region you are in. It is your responsibility to confirm that using the platform is permitted where you are.

If your account is suspended under our terms, any pending wallet balance is reviewed. Verified funds from bKash, Nagad, or Rocket are returned to the originating wallet after investigation.

Contact support with your registered account email and request a data summary. We will confirm receipt and process the request in line with our retention policy.

We post updates to this page before changes take effect. Continuing to use your account after an update means you accept the revised terms.

Send a closure request through live chat or email support with your account details. We will confirm the request and process any eligible wallet balance back to your registered payment method.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.